Euan Mackay – Managing Director
French-born, Euan was educated in England and completed his studies at Birmingham University. He joined the wine trade in 1987 working for Tanners Wines before beginning his association with the Symington Family in 1990 as a salesman for Fells. In 1996, he joined Symington Family Estates, as Business Development Manager responsible for the sales and marketing of their brands in France, the Benelux and Asia. He was appointed to the board as Sales Director in 2008 before becoming Commercial Director responsible for all Sales and Marketing in 2018. Euan joined Fells as Managing Director in September 2023 taking over from Steve Moody, who became the company’s Chairman.
Steve Moody – Chairman
Steve began his career with the 3M company before joining Seagram where he held several senior sales positions. He joined Fells in 1992 as General Sales Manager and became its Sales Director in 1998 when he was appointed to the Board. He became Managing Director in 2011 and has been instrumental in driving the development of Fells from a mediocre distributor to the leading business of its kind in the UK. He became the company’s chairman in September 2023 and considers himself privileged to have led some the many changes the company has undergone during the 31 years he has been with it.
Nick Gurney – Financial, Logistics and IT Director
Nick spent the first 9 years of his career in accountancy practices, before moving into industry and qualifying in 1997. He became a Financial Director in 2005 and joined Fells in 2007. Fells has grown considerably since then and during that time Nick has been responsible for steering the Finance, Operations and IT functions of the business. He continues to drive change and development across these areas and works closely with the management team to achieve its strategic goals and objectives.
Ed Thornton – Development Director
Ed has been part of Fells for over thirty years and has seen, at first hand, huge changes in the wine trade and Fells’ position within it. Ed, who is a Chartered Marketeer and Distillers Liveryman, was appointed to the Board in 1998. The unique gifting business that he has created within Fells’ now designs and supplies many of the UK’s leading premium retailers and third-party brand owners with bespoke food and drink-based product, packaging, and hardware.
Alastair Bennett – Commercial Director
Having graduated from Aberdeen University Alastair went travelling and landed a job in a winery in New Zealand. After this formative work experience abroad Alastair decided that the wine trade was the right career choice and on returning to the UK secured a job with Corney & Barrow in London. Sales positions at Allied Domecq Wine and Moet Hennessy followed this before he joined Fells in 2007 in the National account team. As Commercial Director Alastair leads the brand management function in the business and has responsibility for maintaining the relationships with our winery partners.
Richard Brockett – National Off Trade Director
Richard has almost 20 years of commercial experience within UK FMGC sector, having previously held senior positions at Noble Foods and Dorset Cereals before moving into the wine industry in 2013 with Freixenet. Since 2017, when Richard joined Fells, he has been involved in the day-to-day management of most of the key National Accounts. He is now a member of the board and is responsible for the sales team that manage National Accounts, Convenience, Discounters, E-Commerce and Cash & Carry, as well as still managing some of the key accounts himself.
Mark Symonds – Communications Director
Mark has worked across most of the key drinks categories in the UK having begun his career in the brewing industry with Allied Breweries (latterly Allied Domecq), before moving to the spirits industry with Pernod Ricard and latterly to the wine industry with Fells. He joined the Board in 1998 and now heads up the Communications function where he sees his main objectives as elevating the status of the producers and wines that Fells represents, and raising the profile of Fells as the UK’s leading fine wine distributor.
Ben Conradi – Associate Director Operations and Commercial Finance
Ben began his career at Interfood where he acquired 8 years’ experience in Finance and Operations. In 2016 he took on the position of Financial Controller after completing his CIMA studies to become a Chartered Accountant. He joined Fells in 2019 and now heads the Commercial Finance and Operations function – a role which involves him working closely with all areas of the business.
Paul Burden – Associate Director Channel Strategy
Paul spent most of his career working with the major multiples across various categories, before moving to the wine trade and joining Fells in 2016. As Fells’ Associate Director Channel Strategist, he is responsible for all the company’s data, reporting and analytics. He works with both producer partners and customers to track performance and help to grow the categories in which Fells operates. He also leads our eCommerce strategy and is responsible for our shopper marketing activations.
Tom Wallis – Non Executive Board Director
Tom has an extensive knowledge of the UK drinks industry, including all aspects of the UK wine market. His wealth of experience at both an operational and leadership level has been developed through his tenure of a number of senior posts including the position Sales Director of Accolade Wines, the UKs largest wine company. Tom joined the Fells board in April 2021. Outside the world of wine he enjoys watching all sports and maintaining his garden.
Tim Symington – Non Executive Board Director
Tim has held several senior positions in his earlier career, including Director of Financial Intelligence at Lloyds Bank and Intelligence Director for the National Crime Agency. Today he has several non-executive roles, providing security advice to commercial clients, including Fells which he joined in 2021. He is also Treasurer and Trustee of the charities SafeLives and The Hospice of St Francis and a Visiting Senior Research Fellow at Kings College London.
Sarah Baggs – Senior National Accounts Manager
Sarah’s career working with the Grocery Multiples started at Wessanen UK, a multinational company with a focus on organic food, managing the brands Whole Earth and Kallo. In 2018, Sarah moved into the wine industry as Head of Off Trade at Chapel Down, a UK wine and beer producer, before joining Fells in 2020 as National Accounts Manager, responsible for the Waitrose, Sainsburys, Tesco and M&S accounts.
Bev Baker – National Accounts Manager
Bev’s career as national account manager in the wine industry began in 2002 with Southcorp Wines followed by time at Pernod Ricard and Freixenet-Copestick, gaining the WSET diploma along the way. She joined Fells in 2019 to manage various off trade retailers and is now responsible for several multiple grocers and specialist customers including Asda, Coop, Ocado and Majestic.
Ian Clinton – National Accounts Manager
Having graduated from university in 2012, Ian’s career started at Majestic wines, on the undergraduate store manager scheme. Ian then took a position at importers Connoisseur Estates as sales and logistics Coordinator before eventually joining then named Bibendum-PLB. Ian initially joined in a supply chain capacity before moving over into a National accounts sales position, where he remained for 3 years. Ian joined Fells as a National account manager July 2021 with responsibility of looking after customers in the Multiple Grocers, Convenience and Ecommerce channels.
Matt Nutt – National Account Manager, Cash & Carry and Convenience Sector
Like many of his colleagues, Matt started his career in the wine industry with Majestic. Over the following years he developed his experience and knowledge of the trade through positions with a Regional Wholesaler, Edwards and Concha Y Toro, before joining Fells as a Regional Sales Manager in 2014. In 2022, Matt moved into the National Accounts team and is now responsible for the Cash and Carry / Convenience sector.
Grace Milner – Senior National Account Manager
Grace, who has a master’s in chemistry (MCHEM) began her career on the Danone Graduate scheme before moving to L’Oreal as a National Account Manager responsible for its Maybelline & L’Oreal Paris Cosmetics ranges in Tesco. Whilst at L’oreal she also managed the retail side of their Kiehl’s business before joining the wine trade with Delegat Europe (Oyster Bay). Grace joined Fells in October 2023 as a Senior National Account Manager and is now responsible for Waitrose and Morrisons. Grace has the level 3 WSET qualification.
Richard Girling – Fine Wine Director
Richard’s passion for wine started in 1990 whilst running a restaurant in Canterbury, where he grew up. After 6 years in pub/hotel management and sales with Shepherd Neame, he joined Fells in 1998 and passed the WSET Diploma a year later. Since 2007 he has been running Fells’ Fine Wine division, managing all the Fine Wine campaigns and working closely with our producers to secure their rare and eclectic wines. Richard lives in the Cotswolds with his wife and two sons.
Jack Dundas – Fine Wine Sales Manager
Jacks’ career and passion for wine began in 2008 with Jeroboams where he worked in several of their Belgravia and Knightsbridge stores, before moving to Davies Street to manage the Mayfair store. In 2010 he joined Moet Hennessy UK where he held various commercial positions managing key retailers, fine wine merchants, London hotels and national wholesale customers. He then broadened his experience by managing Krug Champagne brand for Moet Hennessy in UK before joining Fells in August 2023. Jack is passionate on all aspects of wine but has a particular penchant for Burgundy & Champagne.
Andrew Forbes – National Field Sales Manager
Andrew caught the wine bug while working in a wine store during university. He joined Southcorp Wines in Queensland in 1999 before joining Robert Oatley Vineyards in 2008 as Sales Manager for Queensland. In 2011 he followed his future wife to the United Kingdom, where he spent time with Wine Australia and Matthew Clark before joining Negociants UK. Andrew became National Field Sales Manager, with responsibility for the London and Regional sales teams when Fells assumed responsibility for the Negociants portfolio in 2018.
Charlie Hodd – Regional Sales Manager, East
Charlie has a decade of experience in the wine trade. He joined Fells in 2019 and after 3 successful years in London he has now taken on the role Regional Sales Manager for the East of England and East Midlands Charlie’s passion and experience enable him to work with a wide variety of customers, ranging from small independents to large wholesalers and Michelin Starred restaurants.
Nick Jamieson – Regional Sales Manager, South East
Nick began his career in the wine trade with Berry Brothers & Rudd. This sparked his interest in wine and after leaving university he joined Majestic. It was here that he ‘cut his teeth’, initially working on the retail side of the business in London and then in the On Trade, where he started as a Business Development Manager before taking on the role of Area Sales Manager. Nick joined Fells in September 2022 as the Regional Sales Manager for the South-East.
Nick Sarsfield – Regional Sales Manager, West
Nick began his career in the wine started at Oddbins, before moving to Averys, Chateau Prieure Lichine and then to Moet Hennessy. He joined Fells in 2016 and is now the Sales Manager for the South West and Channel Islands, where he is responsible for developing the company’s wines in a wide variety of On and Off Trade accounts.
Neil Duckworth – Regional Sales Manager, North West
Neil had a diverse career before joining Fells including a stint as a musician and 12 years at Majestic Wine, covering both retail and commercial sales. As Regional Sales Manager for the North West, he considers himself fortunate to have a diverse customer base which includes large Wholesalers like Tanners, as well as Independents such as Loki and a number of direct On-Trade customers, ranging from Gastro Pubs to Michelin Star restaurants. Neil has a degree in Politics and a WSET Diploma.
Scott Edge – Regional Sales Manager, North East & Scotland
Scott, who is originally from Queensland, joined the wine industry when he was 19. Over the following years he worked in various areas of the wine industry before fulfilling an ambition to work in the UK when he joined Negociants in 2007. Scott became Sales Manager for the North of England, Scotland and Northern Ireland when Fells took responsibility for the Negotiants portfolio in 2018.
Frederic Monnery – London Area Manager
After arriving in the UK in 2003, Frederic was appointed as Assistant Sommelier at Le Gavroche for four years before moving to Midsummer House in Cambridge. In 2018 he achieved Certification with the Court of Master Sommeliers. Prior to joining Fells, he was Prestige sales Manager for Hatch Mansfield for fourteen years. Frederic joined Fells in July 2022 and considers himself privileged to look after accounts such as The Clove Club, Da Terra, D&D London, Fortnum & Mason and Harrods.
Yvonne Maberley – London On Trade Sales Manager
Yvonne’s career in wine started in 1991 at Seagram as a customer services manager for DeVille & Co, the Prestige London On Trade division. She then moved into sales covering the City and West End. Since then she has developed a wealth of experience in Champagne, Port and fine wine, from working with the likes of Allied Domecq and Mentzendorff. Yvonne joined Fells in 2011 where she manages a number of Prestige On Trade and Independent Specialists.
Marco Scarpelli – London On Trade Sales Manager
Marco, who was born and raised in Milan Italy, become a Londoner long before he entered the world of wines and spirits. He joined Fells in 2019 with ten years of industry experience which started in Luxury Retail and included positions at Selfridges and Harrods amongst others. Although he loves good wine from all over the planet, Florence and Tuscany (where his father came from) are especially close to his heart and it’s where he dreams to own a vineyard…one day.
Greta Bergamasco – London On Trade Sales Manager
Greta, who is from the Piedmont region of Italy began her career in the translation business, specialising in legal translations for wineries. This is where her interest in wine began and, in 2020, she decided to pursue her passion by moving to the UK where she became a qualified sommelier. Since then, she has worked in the On Trade with Boutinot, before joining Fells in September 2022.
Ed Hobbs – National Manager Wholesale
Ed’s wine trade career began in 1989 with Oddbins, spending 11 years in different managerial roles before moving to Seagram, where he was responsible for the independent wholesale and cash & carry sectors. Following the sale of Seagram, Ed took a position with Montana Wines UK (now Brancott), which merged with Allied Domecq. When Allied Domecq was acquired by Pernod Ricard in 2006, Ed joined Fells as National Field Sales Manager with responsibility for the Regions, his current position is National Manager – Wholesale looking after the National On Trade and Key On Trade Wholesalers.
Jonathan Hoad – Regional Manager Wholesale
Jonathan entered the wine trade in the mid-nineties working for a variety of specialist importers such as Yapp Brothers, developing on-trade distribution for prestige European and New World Brands.Joining Fells in 2016 as Regional Manager for East Midlands/East Anglia – Jonathan has grown the representation of our brands in Independent Retail and Wholesale. As of September 2022, Jonathan helps manage and develop our brand distribution in Key Regional and London Wholesale markets.
Stefan Neumann – Wine Consultant
It was 20 years ago that Austrian-born Stefan set out to fulfil his lifelong ambition of becoming a Master Sommelier. Over the years he has worked in several senior positions in the hospitality industry, including the Fat Duck and Dinner by Heston with his trademark enthusiasm, curiosity, and dedication. He joined Fells in 2021 as its Wine Consultant where he now combines his passion for matching the characters of wine with the emotions that they evoke.
Ella Freeman – Marketing Manager Symington Family Estates and Fortified
Ella fell in love with wine working amongst the vineyards in the South of France, with secateurs in one hand and a glass of Fitou in the other and has pursued this love ever since. Since joining the Fells Brand Management team back in 2017, Ella has successfully managed the company’s Australian portfolio, including our shareholder Hill-Smith Family Estates. In January 2023 she was appointed to the role of Marketing Manager for Symington Family Estates and Fortified, and will now manage the brands of the company’s main shareholder including Cockburn’s, the UK’s No.1 Port brand.
Tom Symington – Senior Brand Manager, Port & Symington wines
Tom is a 5th generation member of the Symington Family and is proud to call Porto and the Douro ‘Home’. He is a qualified winemaker and is involved in a broad spectrum of the Symington family business including winemaking at harvest time, selling Port at Christmas, and researching and nurturing the market outside of these two critical periods. At Fells he is responsible for the Symington family’s Port and Douro DOC brands.
Henry Bennett – Assistant Brand Manager, Port
Henry graduated from the University of St Andrews with MA in Classics, although his parents would argue that he invested more time as Treasurer of the Wine Society than he did reading Thucydides. Since he graduated Henry worked at Majestic before joining Fells as an Assistant Brand Manager for the Fortified team in May 2022. His current role focusses on Port activations and events.
Gabriella Messent – Assistant Brand Manager, Port
Gabby graduated from Newcastle University in 2021 with a degree in Ancient History and joined Fells in September of the same year. During her first 18 months she worked as the company’s Technical Assistant, managing its extensive product catalogue and updating this data on the website. She was also responsible for handling customer data requests and working with the Technical Manager to ensure that Fells fulfilled its compliance commitments. In January 2023 Gabby was appointed to the position of Assistant Brand Manger within the Port Marketing Team. In her spare time Gabby enthuses about Ancient Greek pottery and loves the odd crossword.
Fernanda Lessert – Brand Manager
Fernanda has experienced many cultures during her career. Educated in Sao Paulo, Berkley, USA, and Lausanne, Switzerland, she has a major in Chemical Engineering, plus a Postgrad in Marketing and e-MBA. During her career she has lived in 9 different countries, some of which inspired her love of wine. Before joining Fells, Fernanda, who speaks 5 languages, has worked for Accenture – Brazil’s biggest retailer – Nestle International, Unilever and Reckitt. She joined the Fells department in October 2023 where she is responsible for its Sherry, Madeira, and Spirit brands.
Kirsten Lord – Senior Brand Manager, Torres
With over 10 years marketing experience Kirsten joined the Fells team in 2019 having previously worked at luxury fragrance brand Penhaligon’s. She is now responsible for managing the Torres portfolio which includes wines from Spain, Chile and California. Kirsten has achieved level 3 in WSET wines and is working towards her diploma.
Marcus Parry – Brand Manager, Australia
Marcus joined Fells in 2019 with nearly a decade of experience in the wine trade, much of it gained at Majestic Wine, where he completed the WSET Diploma. His previous life was spent in the coffee trade, of which he remains an avid drinker. During his time at Fells Marcus has looked after its USA, New Zealand and Argentinian portfolios as well as several customer accounts. In January 2023 he was delighted to take on the role of managing the company’s Australian Portfolio, including the shareholder owned Yalumba and Oxford landing brands. In his spare time, Marcus enjoys the contrasting pursuits of boxing and golf – though not at the same time.
Isabelle Partridge Keane – Brand Manager, France
Isabelle’s’ passion for French wines stems from holidays with her family, when she visited several French wine producing regions including Champagne, Burgundy and Alsace. After graduating from the University of Birmingham, she continued to pursue her love and interest of wine by working at The Burgundy Portfolio, before joining Fells in 2015. She has subsequently completed an MSc in International Business and now manages the Fells French portfolio.
Michael Oppenheim – Brand Manager USA, New Zealand and Argentina
Michael began his career in the wine trade with Sensible Wine Services in 2006 where he first discovered his passion for wine. He then went on to work for Wines of South Africa, before joining Fells in 2011. During his time at Fells Michael has managed the Fortified and Spirits portfolio, including Blandy’s, Barbadillo and Janneau, as well as supporting the Port Marketing Team . In January 2023 he was delighted to take on a new role as Brand Manager for the company’s USA, New Zealand and Argentinian portfolios.
Jo Moody – Brand Manager, Italy and South Africa
Jo is a qualified HR specialist whose career began in HR compliance. When she joined Fells in November 2020 she was initially responsible for the company’s social media interests, but her passion for wine soon led to her becoming involved in other areas. Today she is the Brand Manager for the company’s South African and Italian portfolios, but continues to spearhead its social media programme. Since joining Fells Jo has completed WSET Level 2 qualification and is now embarking on Level 3.
Rachel Gower – Digital Design Executive
Rachel started working for Fells on a part time basis while she was at Art College and then joined the company on a full time basis soon after she completed her course in 2018. Since then she has worked a variety of roles, but now makes the most of her artistic and creative skills as the company’s Digital Design Executive. Rachel has helped to create many of the recent Communications initiatives but is now increasingly involved in the development of the company’s website. In her spare time she enjoys foreign travel, eating out and the occasional ‘trackside’ visit to watch her boyfriend’s father race his vintage car.
Emma Fitzwater – Digital Design Executive
Design seemed like a natural choice for Emma, who has a degree in Fashion and Textiles. Having worked in the fashion industry (London Fashion Week, Look Magazine and The Sun Newspaper), as well as several customer services roles, she joined Fells in May 2022 as one of its Digital Design executives where she is responsible for designing the company’s promotional programme and support materials. In her spare time, Emma loves travelling and exploring new places.
Amanda Bailey – Technical Support Manager
After a career in technical and product development in the bakery industry, Amanda fell into the world of wine whilst working on a freelance assignment. After studying her WSET Level 3, she was completely hooked and a new career path in the wine industry was forged. Amanda joined Fells in 2020 as the Technical Support Manager, managing product specifications, supplier approval, and the quality management system, along with supporting our producers in navigating the technical and legislative requirements of placing products on the UK market.
Julie Gard – Technical Product Manager
With over 25 years’ experience of technical and new product development roles in the food industry, Julie joined Fells in January 2023 to work alongside Amanda Bailey (Technical Support Manager). Together, they form the compliance team and are focused on managing product specifications, supplier approval, and the quality management system, as well as supporting the company’s producers in navigating the technical and legislative requirements of the UK market. Outside of work Julie enjoys cooking, travel, skiing, keeping fit and spending time with the family.
Alice Armstrong – PA to Chairman and Managing Director
Alice’s move to Fells was a marked change to her earlier career, where she was a PA in the building and construction industry. Alice joined Fells in May 2015 and now works as PA to its Chairman and Managing Director, Steve Moody, where she has a wide range of responsibilities ranging from travel booking to HR queries. In her spare time Alice likes spending time with her daughter Cecily and running.
Louise Westphalen, FCIP – HR Business Partner
Louise, who has extensive HR experience, joined Fells in May 2022. Her role is to provide the company with a professional HR service that reflects its size and growth ambitions, with the longer terms aim of making it an ‘employer of choice’. She has a modern approach to HR but wants to retain the friendly, ‘family feel’ which makes Fells unique. Louise is obsessed with lifelong learning, plonking on the piano, strumming the ukulele, and learning Danish.
Alanah Juraszek – Financial Controller
Alanah, who is Six Sigma certified, qualified as an ACCA chartered accountant in 2009. Since then, she has held Finance Manager positions at Whitbread and more recently at Schueco, a leading SME in the construction industry. She joined Fells in November 2023 as its Financial Controller and is now responsible for the day-to-day running of the company’s financial operations, overseeing transactional finance and accounting, as well as the company’s treasury, audit, and tax commitments. In her spare time Alanah enjoys baking and has even won some awards for her creations.
Anna Woodward – Commercial Finance Analyst
Anna has certainly had an interesting and varied career. Her working life began with an aluminium manufacturer where she worked on the accounting side of the business in a junior capacity. During this period, she secured her AAT qualifications before joining a firm of patent attorneys based in Watford where she acquired her CIMA qualifications. She has subsequently worked for DHL, managing their Prison Service contracts, a Facilities Management company and the property side of J.D. Wetherspoons. Anna joined Fells in January 2023 as the company’s Commercial Finance Analyst.
Sarah Murray – Commercial Finance Assistant
Having previously worked in Sales, Purchasing and several Marketing Departments, Sarah’s broad range of experience meant that she was well equipped to set up and run a successful café/deli with her husband, sourcing and promoting local and British produce. Sarah joined the Fells Finance Team in March 2022 as the company’s Sales Ledger Administrator where she supports the Credit Control Team. In her spare time Sarah enjoys tennis and long walks, and still likes to bake the occasional cake.
Nahida Malik – Senior Credit Controller
Nahida cemented her career in finance when she completed her CICM exams in Business Law and Credit Management in 2018. She joined Fells in May 2021 as the company’s Senior Credit Controller and is responsible for supervising the Accounts Receivable department, the collection of payments due, opening and managing customer accounts and managing overdue debts. In her spare time she enjoys travelling, exploring the world and walking, and has a love of nature and cooking.
Pippa Quested – Credit Controller
Before she joined Fells in 2018, Pippa was the company secretary for her family’s hat making business – one of the last of its kind, with a prestigious client list that has included the Queen, members of the Royal family, and the Military. Pippa has worked in accounts since leaving school and particularly enjoys credit control, making her well suited to her current position. In her spare time she enjoys travelling with her family.
Hannah Savage – Sales Ledger Administrator
Hannah, who has a BTEC National Level 3 in Business, spent the last 6 years working within the administration and accounts department of a construction and shopfitting company before joining Fells as a Sales Ledger Administrator in October 2023. Hannah would like to work her way up into the Accounts sector of the business and would one day like to qualify as an accountant. In her spare time, she enjoys her weekly fitness classes per week and enjoys spending quality time with her family.
Sharon Letherman – Accounts Administrator/Marketing
Sharon has worked at Fells for 20 years. She was initially involved with the company’s Gift Pack Logistics before moving to the Finance team where she is now responsible for overseeing and monitoring the company’s Marketing and Promotional spend. This involves recording commitments and processing all National and Regional account invoices. Before joining Fells, she worked in the Marketing Department for Watford Football Club and is still a season ticket holder and avid fan.
Kristina Johnson – Accounts Assistant
Fells seemed like a natural fit for Kristina with her many years of experience in the Hospitality Industry and Wine Trade, including stints at The Wine Society and Winetraders. As Sales Ledger Administrator she is responsible for Purchase and Sales Legers, processing staff expenses and bank reconciliations. She also assists other members of the finance team with the processing payments and monitoring the company’s marketing budgets. Kristina sometimes compares herself to a Sercial Madeira – having the sweetness and character to last a lifetime!
Tina Barnes – Accounts Payable Administrator
Tina joined Fells in April 2001 and currently works as the company’s Accounts Payable Administrator. She is responsible for vetting and approving all invoices prior to payment and ensuring that the company meets it payment obligations to its producers and suppliers. She also handles ad hoc payments together with all bank and statement reconciliations. Tina is an avid traveller and sun worshipper and loves the Mediterranean, which she visits as often as she can.
CUSTOMER SERVICES AND LOGISTICS TEAM
Lorraine Murgatroyd – Customer Service Manager
Lorraine’s career in Customer Service and Logistics began in 2001 with Negociants UK where she received two achievement awards. She joined Fells in 2018 as part of the merger when several new brands found a home within the Fells portfolio. Lorraine is responsible for all aspects of shipping and logistics for wines from Australia, New Zealand, Argentina and South Africa. Outside of Fells Lorraine loves going off Fell walking in the Lake District. Lorraine’s favourite wine is a good New Zealand Sauvignon Blanc.
Liz Storey – Customer Service Administrator
Liz started at Fells in 2004 and currently works in Customer Services where she is responsible for processing orders and dealing with wide range of customer enquiries, including delivery problems. Liz’s passion in life are her prize winning Rhodesian Ridgebacks, which she has bred for many years. With her expert knowledge of the breed, she Judges at championship show level – both here and abroad – and exhibits at championship shows such as Crufts. She also sits on one of the Rhodesian Ridgeback Club committees and helps to produce their newsletter twice a year.
Mandy Thomas – Customer Service Administrator
Mandy started her career in education when she worked at a local school. She joined Fells in 2008 and now works within Customer Services where she is responsible for order processing and handling customer enquiries. Mandy is a devoted grandmother who loves spending well time with her 4 grandchildren, as well as travelling to exotic Mediterranean destinations, of which she has visited many over the years.
Caroline Deighan – Operations Co-ordinator
Caroline joined Fells in 2011 and now holds the position of Operations Co-ordinator. She is responsible for liaising with the Sales and Brand Management teams to ensure that forecasted stock requirements are aligned with future sales. This ensures that the company rarely carries excess stocks or runs out of its bestselling wines. She also organises European and Deep Sea shipments to the UK and is responsible for stock control at the company’s 3rd party warehouses, including physical and book to book reconciliations throughout the year. In her spare time Caroline loves being outdoors, especially when she’s walking her dog – Frankie, or stumbling upon undiscovered country pubs.
Sally Gibbs – Order Administrator/Shipping
Sally joined Fells in 2016 and currently works as the company’s Shipping & Logistics Co-ordinator. She is responsible for liaising with many of the wineries that Fells represents and works closely with them to ensure that shipments arrive on time. Sally loves the outdoor life and, although she has now hung up her skis, she is still kept busy with her two dogs and her active involvement with horses. She also enjoys good food and drink and weekends away.
Anna Campkin – Stock Control and Shipping Administrator
Anna, who has a BSc Honours in Mathematical Sciences, worked extensively within the retail sector both on the shop floor and at head office as a merchandising assistant for high street fashion brands Topman & Bay Trading. Anna joined the Fells gift pack department in 2006. Since joining Fells her main responsibility has been developing the Vintage Marque range of gifts and being the main contact for independent retailers, garden centres and amazon.
Claire Medlycott – Product Development Manager
Claire began her career in Product Design and Development after graduating from University with a BSc Hons in Behavioural Science. After a period as a Freelance Product Designer, she joined Fells as a consultant in 2010 before taking up the position of Product Development Manager in 2011. She now uses her experience in areas such as Cosmetics, Costume Jewellery, Toiletries, and Food & Confectionery Gifts to source and develop products for seasonal and year-round gifts.
Adrian Therkildsen – Product Technologist
Adrian, who has a BSc in Food Science from Nottingham, worked as a Food Microbiologist and Quality Manager for a chilled food company before joining Fells in 1999. The extensive experience he has developed over the years covers areas such as toys and packaging as well as Food and Drink. Today he is responsible for ensuring the safety, legality and quality of all Fells gift packs as well as ensuring that Fells fulfils its Corporate & Social Responsibility requirements.
Hannah Robbins – Account Development Manager
Hannah has a BA (Hons) in English Literature. After graduating, she worked in restaurant management, before moving into Account Management for conference and event agencies. Hannah joined Fells Gift Pack department in 2008 as one of the Gift Departments Account Managers and is responsible for several of the National UK retailers, including Waitrose, Sainsbury’s and House of Fraser. She is also responsible for the development of gift ranges for a number of independent wine & spirits brands.
Georgie Riches – Account Development Co-ordinator
Georgie joined the Fells Gift Pack department as an Account Development Co-Ordinator in October 2023. With a background in Art and Design she has previously worked at Majestic Wines, where she gained her WSET level 2 and more recently an in operations role. Georgie is responsible for gift and hamper ranges to some of the country’s top retailers.
Rob Harris – Operations Controller
Rob joined Fells in 2004 having previously worked in finance. He has now held several different roles at Fells gaining an in-depth understanding of the operational side of the business. Rob’s team is responsible for Gifting’s very complex worldwide logistics processes, production at 8 locations across Asia and the UK, and the distribution of premium gifts to retailers.